Privacy policy

Privacy Policy for kaChing247 App and Website

Last updated: July 7, 2025

This Privacy Policy explains how kaChing247 (“we”, “our”, or “us”) collects, uses, discloses, and protects your personal information when you use our mobile application and website (collectively, the “Services”). By accessing or using the Services, you agree to the terms of this Policy.

1. Scope & Acceptance

  1. This Policy applies to all personal data collected through the kaChing247 app, website (www.kaching247.com), in-store interfaces, and any related offline processes.
  2. By registering, downloading, or using our Services, you consent to the collection and use of your information as described herein.

2. Information We Collect

2.1 Information You Provide

  • Registration & Profile Data: name, email address, mobile number, date of birth, physical address, password.
  • Transaction Data: purchase amounts, receipts, merchant locations, time and date of transactions.
  • Communications: messages you send via in-app chat, email, or customer support.

2.2 Information Collected Automatically

  • Device & Usage Data: device type, operating system, app version, IP address, browser type, crash reports, and feature usage.
  • Location Data: with your permission, precise GPS location to validate in-store purchases and drive location-based promotions.
  • Cookies & Tracking: cookies, web beacons, mobile identifiers (IDFA, AAID) for analytics and personalized content.

3. How We Use Your Information

We use your data to:

  1. Provide and improve the Services (authentication, features, customer support).
  2. Process transactions, track entries for promotions, and award prizes.
  3. Personalize content, offers, and marketing communications.
  4. Perform analytics and business intelligence to optimize functionality.
  5. Send important notices (e.g. changes to Policy, security alerts).
  6. Comply with legal obligations (tax, anti-fraud, regulatory reporting).

4. Legal Basis & Compliance

  • South Africa (POPIA): personal data processing is necessary for performance of our Services, legitimate interests (marketing, analytics), and your consent.
  • European Users (GDPR): we rely on contractual necessity, consent, and legitimate interests.
  • Other Jurisdictions: we process data in accordance with local privacy laws where applicable.

5. Data Sharing & Disclosure

We may share your information with:

  • Service Providers: payment processors, hosting, analytics, marketing platforms—under strict confidentiality.
  • Business Partners/Merchants: to validate transactions, deliver promotions, and coordinate prize fulfillment.
  • Authorities: law enforcement, regulators, or courts when required by law or to protect our rights.
  • Business Transfers: in the event of merger, acquisition, or sale of assets, subject to confidentiality and data transfer safeguards.

6. Third-Party Links & Integrations

Our Services may contain links to third-party sites or use third-party tools (e.g. Google Analytics, Facebook SDK). These parties have their own privacy practices and are not covered by this Policy. We recommend you review their policies before providing personal data.

7. Security Measures

We implement technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction, including:

  • Encryption (TLS) in transit and at rest for sensitive data.
  • Access controls, authentication procedures, and regular security audits.
  • Incident response protocols.

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. Thereafter, data is securely deleted or anonymized.

9. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal data.
  • Object to or restrict processing.
  • Withdraw consent (where processing is consent-based).
  • Data portability.
  • Lodge a complaint with your local supervisory authority (e.g., Information Regulator in South Africa).

To exercise these rights, please contact us as detailed below.

10. Cookies & Tracking Technologies

We use cookies and similar tools to:

  • Enable core functionality.
  • Remember your preferences.
  • Measure and analyze usage.

You can manage or disable cookies via your browser settings, but some features may be impacted.

11. International Data Transfers

Your data may be stored and processed in servers located in South Africa or other jurisdictions. Where we transfer data internationally, we ensure appropriate safeguards (standard contractual clauses, adequacy decisions) are in place.

12. Children’s Privacy

Our Services are not directed to children under 16. We do not knowingly collect personal data from minors. If you become aware of such data, please contact us to have it removed.

13. Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post a notice of material changes on our site and indicate the “Last updated” date. Continued use of the Services constitutes acceptance of the revised Policy.

14. Contact Us

If you have questions or wish to exercise your data rights, please contact:

kaChing247 Privacy Team
Email: privacy@kaching247.com
Address: Unit 12, Innovation Hub, Pretoria, 0084, South Africa

Thank you for trusting kaChing247 with your personal information. We are committed to protecting your privacy and providing a secure, rewarding experience.